When Workplace Bullying Becomes Unfair Dismissal: Industrial Court Rules Against American Express Malaysia

The Industrial Court recently ruled that American Express Malaysia had dismissed an employee without just cause or excuse after years of alleged workplace bullying and retaliatory disciplinary action. The case highlights how Malaysian courts assess poor performance dismissals, workplace harassment, warning letters, and employer obligations under the Industrial Relations Act 1967. The employee was ultimately awarded RM153,200 in compensation and back wages.








